Q. Is it necessary to make an appointment to shop in our store?
A. Yes. We are working by appointment only at this time. Please click here to find out more about shopping in our store during Covid-19.
Q.Can you check stock over the phone?
A. Please do not hesitate to email us anytime at firstname.lastname@example.org to consult our inventory control department as to the availability of a particular dress. Inventory does change constantly in our store. A dress that may be in stock one day, may be gone the next. Manufacturers delivery dates are constantly changing. In most cases, the earlier you order your dress, the earlier it will arrive.
Q. Do I need an adult with me to shop for a Prom Dress?
A. We do require that all prom shoppers be accompanied by their own Parent or Guardian over 21 in order to shop. We offer a very high level of customer service. Our dedicated sales team will work hard to find you the perfect dress, but to do so it is necessary that your parent or guardian be with you while shopping. We can not accommodate groups accompanied by one parent. Please bring that one special person with you who will be helping you make your final dress selection so that you can feel confident in your decision. All sales are final.
Q. Why do I have to wait for the assistance of a sales associate when shopping at Jacqueline?
A. At Jacqueline, providing excellent customer service is one of our primary goals. The only way to accomplish this is for our customers to work one on one with a sales associate. Our sales associates have excellent knowledge of our inventory and will go out of their way to help you find your perfect dress. We want to make your visit to Jacqueline pleasant and rewarding. We also must take care of our dresses, by keeping them covered and protected so that we can sell them. Our dresses are not "Samples." We sell our stock dresses daily. They can be damaged if handled improperly and rendered unsaleable.
Q. Do I have to sign in when I arrive in the store.
A. During busy times, we will ask you to sign in and wait for your name to be called. If it is not busy, we will try to assist you as quickly as possible.
Q. Are men allowed near the fitting room areas?
A. We prefer all men to wait away from the fitting room areas whenever possible to insure the privacy of the young ladies who are trying on dresses.
Q.What forms of payment do you accept?
A. We accept most major credit cards, including Visa, MasterCard, Discover, and AMEX.
Q. What is your return policy?
A. Please see our Online Sales Policy for details of our policies relating to online purchases. All In-Store Sales are Final. We do not give refunds, make exchanges or give store credit in our store. Cancellation of your event is NOT grounds for cancellation of order or refund.
Q. What Shipping Options are available for On-Line Purchases?
A. We offer free ground shipping in the continguous United States on purchases over $200. Expedited shipping options are available.
All time frames are given in business days (M-F). We do not ship on holidays.
Ground is 3-5 Business Days
3 Day Select is 3 Business Days
2 Day Select is 2 Business Days
Next Day Air is 1 Business Day
We cannot be responsible for delays caused by UPS due to weather or other events beyond our control.
Q.What if my dress is not available?
A. If your dress is not in stock and we cannot order it either from our warehouse or from the designer, we will notify you via email within 72 hours. In that case,you may either make another selection or cancel your order completely. Your card will never be charged unless we order your dress.
Q. Why are there pictures on the website of dresses that are not in stock in your store or not available to order in time for my wear date?
A. Our store inventory is constantly changing due to the fast nature of our business especially during Prom and Wedding Season. Wear dates vary greatly for all our customers. A certain dress may not be available by your wear date but will be available by special order or will be coming into stock at a later time. We make a great effort to remove images of discontinued dresses as soon as that information becomes available.
Q.How do I find the correct size?
A. You will have the option to view the size chart for the designer of the dress you are ordering if you click on “size chart” on the product detail page. These size charts come directly from the manufacturers. Each manufacturer cuts their dresses according to those particular size measurements. Please call us at 973-992-3535 or email us at email@example.com if you have any questions regarding size.We will be happy to assist you in making the best choice of size to order. Dresses will fit each person differently depending on her particular figure. If in doubt, we recommend ordering the size that will accommodate your largest measurement . Please be aware that almost all special occasion dresses will need some type of alteration. Alterations will help you to attain the best fit.
Q. I am interested in ordering a custom couture dress. Can I order online or do I have to visit the store.
A. In most cases, we recommend a visit to our boutique if you are going to order a custom couture dress. Our in house stylists work closely with our clients to insure that they select a style that they not only love, but that shows off and enhances their individual assets. We work closely with our designers to insure the best fit. Special measurements will be taken. Often, modifications can be made to a design if requested by the customer. Modifications can help if you are trying to highlight or camoflage a specific area of the body and can help make the dress uniquely yours.
Q.Is the store located near any well known landmarks which can make it easier to find.
A. Please check our directions page for exact location and directions. Jacqueline is just a couple of miles down the road (JFK Parkway becomes South Livingston Avenue) from the Short Hills Mall. Routes 24 and 280 and just minutes away. Our customers come by car from as far away as Pennsylvania and Upstate New York. Many travel by air from Florida and points farther away to make the trip to Jacqueline.