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The standard return policy for special occasion dresses is "no returns," but we love our customers and want to go above and beyond.
Now most of our products are returnable for a refund or store credit. Please read below for more details.
Please note that our online return policy and in-store return policy are different.
Online Return Policy/Terms and Conditions
We offer 2 return options for online orders
- 1.You can return your dress for an online merchandise credit in the full amount.
- 2.You can return your dress for a refund minus a 15% restocking fee.
Return requirements for online orders
*You must request a return within 3 days of the delivery of your order via email: info@njdress.com (this includes weekends/holidays as our returns department is available 7 days a week). Give us your name and order number.*The three day eligibility to request a return begins on the day that our shipping provider indicates that the dress was delivered to you. We ship all items with tracking numbers for this purpose and will go by what the provider indicates as the delivery date to you.
*You can not request a return past the need date given on the order even if it is within the 3 days.
*Dresses must be shipped back to us via FedEx or UPS only. Post office returns will not be accepted. A FedEx or UPS tracking number must be provided to us and the package must be insured. Please email tracking number to info@njdress.com as soon as dress is shipped back.
*Dress must be shipped back within 3 business days (postmarked within 3 days) from the day you are given RA#.
Anything postmarked after 3 business days from the day an RA# is given or without an RA will not be accepted. f your need date is sooner than 3 days then it must be postmarked before then.
*The dress must be in the same condition as received with original tags attached.
*RA# must be clearly written on the outside of the box or the box will be refused.
PLEASE NOTE: Some Special Orders are FINAL SALE. Once we receive your order, will will notify you if your dress is a Final Sale Special Order. We will not proceed with your order without your approval.
Please ship returns to:
Jacqueline/NJDress.com
attention: Returns
615 South Livingston Avenue
Livingston, NJ 07039
All returns must be handled through internet customer service (info@njdress.com), not at our brick and mortar location.
The Fine Print
Exchanges are subject to item availability.
Please choose your size carefully. Most dresses will require alterations to attain the best fit.
All items purchased using online store credit are final sale.
If you choose to exchange your item for a different style,size or color (if available), all return fees apply and you will be asked to make payment for the balance due, if applicable, for the new exchange. All exchange items are final sale.
There will be a charge for shipping on any returns.If the new item is priced lower then the original, a store credit will be issued for the balance due to you minus shipping charges.
A refund or store credit will be issued upon receipt of the item in the original condition. Refund will be minus the 15% restocking fee and any outbound shipping fees.
If you received Free Shipping, refunds will have the original shipping charges deducted as well.
Merchandise credits can only be used for Online Purchases. Balances on merchandise credits are not redeemable for cash.
All exchanges are final sale.
Store credit cannot be used toward shipping charges.
Store credit is valid for one year from the date of the original purchase.
Dresses must be shipped back to us via FedEx or UPS only. A tracking number must be provided.
Post office returns will not be accepted.
Anything postmarked after 2 business days from the day an RA# is given or without an RA will not be accepted.
RA# must be clearly written on the outside of the box.
Any items postmarked after need date on your order will be rejected.
A stated need date is required for all purchases on JacquelineEveningwear.com/NJDress.com . Under no circumstances will a return or exchange be accepted past the customer's stated wear date. If you choose not to indicate your wear date, the return policy is no longer applicable to your order and it will be considered a Final Sale.
Please check your order carefully before submitting.
Once you have placed an order with JacquelineEveningwear.com/NJDress.com, you may not cancel your order, unless the item ordered is not able to be delivered prior to your stated wear date.
Please Note: All of our dresses go through quality control before being shipped out. All Beaded garments are hand sewn so bead patterns may be inconsistent. We are not responsible for minor shifts in beadwork that may take place during shipping. This is not considered damaged. Please be advised that beadwork or sequins can only be attached in many instances with one thread making the garment very susceptible to bead loss during shipping and normal wear. It is common to have a dress or garment with loose beads. In no case will the garment be considered defective due to such issues. Color can vary with type of computer monitor used to view our website, hence we cannot guarantee an exact match for color. Dye lots and print placements may vary. We are not responsible for this eventuality. Dresses are NOT customer made to your measurements. Alterations may be necessary to obtain the best fit. Depending on your height, you will need to have your gown hemmed to achieve the correct length for you. This is your responsibility.
IN-STORE RETURN POLICY
ALL SALES ARE FINAL. No refunds, exchanges or store credit will be given. Cancellation of your event is not grounds for cancellation of your order or refund. Special order, custom order deposits are non-refundable.We are not responsible for merchandise that has left our premises. Special Order gowns must be picked up no later than 7 days of notification that the gown has arrived. Jacqueline is not responsible for gowns that are taken and not tried on.
To Obtain a Return Authorization: All return requests must be submitted via email. You must request a return at info@njdress.com within three days of receipt of your dress unless your need date is sooner then that. We ship all items with tracking numbers which indicate the date shipped and date received. Once your email has been received, you will receive an RA number, via email, within 24-48 hours. The RA# must be clearly written on the outside of the box being returned or box will be refused.
Please Note: All returns or exchanges must be postmarked within 2 days of the date you receive your RA# and prior to your stated wear date. Any returns or exchanges postmarked after 2 days of receiving your RA#, shipped on or following your stated need date and/or without a return authorization number will be returned to you at your shipping expense. We track all shipments
Customer is responsible for all shipping charges. The dress must be sent back to us with insurance, tracking and signature required, as we cannot be held responsible for lost packages. Please make sure you use the original packaging that was used when the item was shipped to you. Please have your RA number clearly printed on the outside of the box.
The dress must be unworn and in the same condition that you received it with original tags attached.
Any item that is not in the same condition or appears to have been worn, washed, altered, or changed in any way will not be refunded.
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Returns are inspected upon receipt. Items must not have been worn, washed, altered, and must have all original tags attached and be in original packaging. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you. You must write the return authorization number on the outside of the box. A refund or store credit will be issued upon receipt of the item in the original condition. Refund will be minus the 15% restocking fee. If you received Free Shipping, the refund or store credit will have the original shipping charges deducted as well.
We have the right to refuse a return if the return instructions are not followed.
We do not ship internationally.
Please be assured that we respect and protect your privacy. All credit card transactions are secure.